Returns

 We want our customers to enjoy an unforgettable shopping experience, therefore, our production team is responsible for the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation.

Our customers have the right to return the product within seven days. This term expires after seven business days from the final delivery.

Please, acknowledge the following:

Do not request returns and refunds after expiry of the given term

Do not request returns and refunds in Facebook chat or Instagram messages, emails have always priority.

You can return a defective product or order:

1. a) In the unfortunate event that the product is defective.
2. b) The received product is completely different from what has been ordered.

In this case, the customer has the right to receive a new product depending on the product availability. In case the product is not available, the customer will be refunded for the total amount.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, damaged or missing parts for reasons not due to our error 
- Any item that expired before it reaches it BB Date.
 

Q: What are the conditions to apply for a change or return?

• Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for any reason,
• Shipping cost is not refundable.
• return shipping costs are the customer's responsibility,
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
• we'll refund the payments in the same method that the original payment has been made,
• refund or changes will be executed once we receive the item.
• items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return,
• after we have sent the refund confirmation to the customer, the refund can take between 3~10 business days to be reflected on the customer’s account statement

Please also note that Dkkilishi.com is not responsible for any return fees or returns that are lost or stolen while in transit.

 

Q: How do I return something?

A: Please follow the steps below:

1. CONTACT US On: sales@dkkilishi.com

Provide us with your order number and a brief statement and pictures of the product explaining the reason for return.

1. Once your return is approved, you will be emailed within 24~48 hours.
2. Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
3. Use an insured shipping method to return your package, with your order number, email and phone number clearly printed on your shipping label. 
4. Refunds (if applicable), Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
   If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days. 
5. Once your return is processed and confirmed, please allow 3~10 days for your bank to execute the refund amount to your account.